Solution Spotlight
Challenge: Faced with eroding customer loyalty and aging technology, Pep Boys needed to transform its retail systems to improve the customer shopping experience
Solution: IBM and IBM Business Partner Oracle Retail created a scalable, open retail infrastructure, based on IBM Store Integration Framework, enhancing customer service by integrating people, processes, data
Key Benefits:
- Rapid ROI - three years
- Faster checkout, reduced costs
- Improved customer loyalty and employee productivity
Read more...